In a nutshell, here are seven-steps for an effective problem-solving process.

1. Identify the issues.

• Be clear about what the problem is.

2. Understand everyone’s interests

• This is a critical step that is usually missing.
• Interests are the needs that you want satisfied by any given solution. We often ignore our true interests as we become attached to one particular solution.

3. List the possible solutions (options)

• This is the time to do some brainstorming. There may be lots of room for creativity.

4. Evaluate the options.

• What are the pluses and minuses? Honestly!

5. Select an option or options.

• What’s the best option, in the balance?

6. Document the agreement(s).

• Don’t rely on memory.
• Writing it down will help you think through all the details and implications.

7. Agree on contingencies, monitoring, and evaluation.

• Conditions may change. Make contingency agreements about foreseeable future circumstances (If-then!).
• How will you monitor compliance and follow-through?